Working with conflict with Angela Colebrook

Conflict is an inevitable feature of work-life. In multi-discipline, diverse teams it’s unlikely that everyone will always agree and share the same goals. Conflict management is a vital skill that involves handling confrontations tactfully and constructively and resolving the conflict in a way that respects everyone’s wants and needs. A positive conflict management mindset is one that sees conflict as an opportunity for learning, growth, and collaboration, rather than a threat, a problem, or a failure.

In this workshop we explore:

• common causes of conflict and the stages of the conflict process.

• your role in mitigating potential conflict using formal and informal approaches.

• essential behaviours and productive approaches for working with conflict.

• how to move forward following conflict, including preventative strategies for the future.

Workshop outcomes:

On completion of the workshop participants will be able to:

• Define workplace conflict and list common causes.

• Describe the conflict process and identify potential opportunities for resolution.

• List different conflict management styles and their impact.

• Explain how to maintain a positive mindset and proactively identify and manage conflict so that they become part of the solution.

• Demonstrate how to implement productive conflict management in their role through a personal action plan.

Please note Zoom link will be sent out the day before the session.

Privacy disclaimer:

• These training sessions will not be recorded.
• Closed caption may be used to enable accessibility for students. Transcripts of the sessions will not be recorded.
• Students should note that any personal data revealed during the training session either in the chat or during discussions will be in the public domain.
• Personal data revealed in the chat function should not be copied or shared unless consent has been given.

Cancellation Policy: Please cancel your ticket if you can no longer attend so that someone else has the opportunity.